MRF ranks Mrf customer satisfaction in overall customer satisfaction for a fourth consecutive year, with a score of points. Among customers who are highly satisfied points and Mrf customer satisfaction76 percent say they "definitely would" recommend their tires to family and friends, while 70 percent say they "definitely would" repurchase the same brand.
Power Asia Pacific has offices in Tokyo, Singapore, Beijing, Shanghai and Bangkok that conduct customer satisfaction research and provide performance analytics services in the automotive, information technology and finance industries.
The study was fielded between May and August The study, based on a survey among 3, new vehicle owners, analysed buyer satisfaction with their original equipment tyres by examining five key factors -- appearance, durability, traction, ride quality and handling.
It is vital for manufacturers to increase product quality to achieve high levels of customer satisfaction in order to foster higher loyalty and advocacy levels, J D Power and Associates Senior Director Mohit Arora said.
Friday, April 5, Together, the five offices bring the language of customer satisfaction to consumers and businesses in Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand and Vietnam. With an overall score of on a 1,point scale, MRF ranks highest for a third consecutive year and performs particularly well in all factors driving overall satisfaction, the report stated, adding that Apollo follows MRF in the rankings with points.
The percentage of customers reporting problems with their original equipment tires in remains consistent with the study at 12 percent. The Company has approximately 17, employees in 27 countries.
For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings and more, please visit JDPower. The most frequently cited is puncture damage, reported by more than 65 per cent of owners.
Conversely, satisfaction with durability of original equipment tires is lowest While puncture damage is beyond the control of manufacturers, and considering that self-sealing tyres have the second strongest impact on vehicle purchase, having this feature on their tyres may prove advantageous for manufacturers, the report concluded.
Power Asia Pacific and its products can be accessed through the Internet at www. JK Tyres ranks second with points, while Bridgestone, which improves the most among tire companies included in the study, ranks third with a score ofa point increase year over year.
Among the four factors it turns out, people are most concerned about the appearance of the tyres, which scoredwhile durability of original equipment got points. Among the four factors, satisfaction is highest for appearance of tires The study finds that there is a strong link between the ownership experience and repurchase intent as around 80 per cent of respondents said, they would definitely repurchase their original brand.
Original tyres scored points on a scale ofan increase of 7 points. The study, now in its 13th year, measures satisfaction among original equipment tire owners during the first 12 to 24 months of ownership across four factors listed in order of importance: When purchasing new tyres, tyre brand-name is the most important consideration among owners, followed by self-sealing tyres.
Conversely, among highly dissatisfied customers 31 percent say they would recommend and 27 percent say they would repurchase the same brand.MRF ranks highest in overall customer satisfaction for a fifth consecutive year, with a score of points.
MRF performs particularly well in the appearance, durability and ride factors. Bridgestone ranks. To study the Customers Satisfaction towards MRF Tyres Literature Review Customer satisfactionIn a competitive marketplace where businesses compete for customers, customer satisfaction isseen as a key differentiator and increasingly has become a key element of business strategy.
Ranks highest in Customer Satisfaction with Original Equipment Tyres for the 12th time in 16 years. MRF signs AB de Villiers as brand ambassdor The world's no.1 ranked batsman in Tests and ODIs, South Africa's AB de Villiers has signed on as MRF brand ambassador.
Among the four factors, satisfaction is highest for appearance of tires (). Conversely, satisfaction with durability of original equipment tires is lowest ().
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